Patient Apps
Booking, telehealth, test results, medications and bill payment in one app.
Bilingual assistant answers routine questions 24/7
Healthcare AI & software
AI Powered Healthcare solutions built for hospitals across Saudi Arabia, UAE & US
We design, build and run hospital information systems, EMRs and patient apps, and the AI that sits on top of them: assistants, triage, scheduling and automation that clinicians can trust.
15+Years in Healthcare
30+Systems in Production
5Countries Served
HL7 · FHIRInteroperability Built in
Our Key AI capabilities
AI Virtual Assistant01
Intelligent Patient Triage02
AI Driven Scheduling03
Automated Patient Engagement04
Clinical Data Insights05
Predictive Analytics06
Smart Workflow Automation07
// Trusted by
Almana General Hospital●PCIT — Pangea Cloud●SynQAIC Technologies●VenoCare●ARAK Company●Ozone Clinic●Annex Health●
What We Build
Core Healthcare Systems with AI built in
Every system we deliver across the care journey is designed to carry AI, not have it bolted on later.
Provider Apps
Real-time tools that take admin friction off clinicians' plates.
Drafted notes and summaries for clinician review
Hospital Information System (HIS)
The operational backbone that keeps every department running.
Demand forecasting for beds, staff and supplies
Laboratory Information Systems (LIMS)
Sample tracking, results and a clean handoff to the EMR.
Flags out-of-range and delayed results automatically
Electronic Medical Record (EMR/EHR)
One patient record, shared securely across departments.
Document AI turns scanned records into structured data
Telehealth & Virtual Care
Video consults, remote monitoring and follow-up care.
Symptom intake routes patients before the call
Medical Claims & CRM
Claims, billing and revenue-cycle workflows, end to end.
Pre-submission checks catch likely rejections
Scheduling & Workforce
Shifts, attendance and coverage planned in one view.
Slot matching that cuts waits and no-shows
AI Agents & Automation
Agents that take on routine admin and clinical support tasks.
Every agent action is logged and reviewable
Dashboards & Analytics
Live operational and clinical reporting for leadership.
Ask questions of your data in plain language
Interoperability & APIs
Connecting systems that were never built to talk.
AI-assisted mapping to FHIR and clinical codes
Legacy Modernization
Moving older systems onto a modern, maintainable stack.
AI-accelerated code analysis and migration
Case studies
Proof, Not Promises
Systems we built, run and keep improving for hospital groups and health tech platforms.
Flagship engagement
Almana General Hospital
A multi specialty hospital group in Saudi Arabia. Pikessoft has delivered a portfolio of systems spanning clinical operations, patient experience and hospital administration.
The challenge
An ageing hospital management system slowed admin work and couldn't support the digital patient experience the group wanted to offer.
What we built
A modern HIS, lab system and patient and doctor apps, rolled out in phases alongside live operations.
- Hospital Information System (HIS)
- Lab Information Management (LIMS)
- Customer Management System (CMS)
- Patient Application (Mobile)
- Doctor App (Mobile)
- Analytics & Reporting
- Legacy Modernization
- AI Workflow Optimization
Read the full case study“Our hospital management system needed a complete overhaul. Pikessoft understood the complexities of healthcare IT and delivered a solution that reduced admin processing time by 40%. Three years in, they’re still our trusted partner.”
Shater Abdurahman, IT Director, Almana General Hospital
8+Hospitals
62Specialties
40%Admin Processing Time
3+ yrsTech Partnership
Case study
PCIT
PCIT builds unified EMR/EHR solutions. Pikessoft has delivered multiple modules across their platforms, extending functionality across the healthcare ecosystem.
The challenge
Several products (medical file, EMR, virtual hospital, claims) had to share data cleanly and meet regional exchange standards.
What we built
Platform modules on a shared integration layer speaking HL7, FHIR and NABIDH, plus AI agents inside the platform.
5+Modules Delivered
7Standards Supported
20 MillionRecords Processed
- Unified Medical File
- EMR & EHR
- Virtual Hospital
- E Claim App
- KDB App
- AI Agents
Interoperability
Built to interoperate over HL7, FHIR, CPT, ICD-10, LOINC, SNOMED and NABIDH standards.
One platform, speaking every standard
Unified Medical File
EMR & EHR
Patient App
3rd Party App
Virtual Hospital
E Claim App
KDB App
AI Agents
Case study
Annex Health
Annex Health dispatches clinicians to patients' homes for testing, screening and wellness services. Pikessoft designed and built its digital platforms end to end.
The challenge
Take bookings online, coordinate clinicians and dispatch them to homes nationwide, at short notice and at scale.
What we built
Public website, patient app, operations and admin platforms, and third-party integrations on AWS.
10,000Home Visits Handled
15,000Booking to Dispatch
99%Uptime
- Public Website
- Patient Mobile App
- Healthcare Operations platform
- 3rd Party Integrations
- Admin Portal
Care that comes to the patient’s home
BookPatient app or public website
CoordinateHealthcare operations platform
DispatchClinician sent to the home
At-home careService delivered
PCR & AntigenSTD ScreeningWellnessDiet
SyncBackend, APIs & admin portal
Built & run on AWSManaged cloud infrastructure
AI Capabilities
Our Key AI capabilities
Seven building blocks we deploy inside hospital and clinic workflows, in Arabic and English, always with a human in the loop.
01
AI Virtual Assistant
Instant answers. Fewer calls. Patients self serve.
Answers appointment, results and billing questions in Arabic and English, and hands off to staff when it should.
Arabic & EnglishSelf ServiceStaff Handoff
02
Intelligent Patient Triage
Right patient. Right care. Right time.
Structured symptom intake that recommends a care level and routes the patient, with clinicians owning the final call.
Symptom IntakeCare RoutingPatient History
03
AI Driven Scheduling
Smarter slots. Shorter waits. Fewer no shows.
Matches patients to slots using history and availability, and predicts no-shows so they can be backfilled.
Slot MatchingWait Time ReductionNo-Show Reduction
04
Automated Patient Engagement
Timely nudges. Steady contact. No manual chasing.
Reminders, pre visit instructions and post discharge check-ins that run automatically across SMS, app and WhatsApp.
RemindersFollow-upsMultichannel
05
Clinical Data Insights
Patterns surfaced. Care teams aligned.
Summarises patient records and flags gaps in care so teams walk into each encounter prepared.
Record SummariesCare GapsCare Coordination
06
Predictive Analytics
Anticipate demand. Get ahead of risk.
Forecasts admissions, bed and staffing demand, and flags patients at risk of readmission.
Demand ForecastingRisk ModelsReal-Time Data
07
Smart Workflow Automation
Less busywork. More time for care.
Agents and document AI that take coding, claims preparation and data entry off your staff.
Document AICoding & ClaimsTask Routing
How we work
From first call to AI in production
Start small, prove value on a real workflow, then scale what works.
01
Discovery
1 ~ 3 DaysWe map your systems, data and the workflows where AI will pay off first.
- Opportunity shortlist with expected impact
- Data and integration readiness review
- Fixed scope pilot proposal
02
Pilot
2 ~ 4 WeeksOne workflow, live with real users, measured against metrics agreed up front.
- Working feature in production
- Evaluation and safety report
- Results against agreed metrics
03
Scale & run
OngoingRoll out across sites and workflows, with monitoring and continuous improvement.
- Phased roadmap across departments
- Monitoring and reliability engineering
- Ongoing feature delivery
Engineering & trust
The engineering behind the AI
Applied AI
LLM & AI AgentsRAGLLM EvaluationNLPsDocument AIMedical Billing AssistPredictive models
Models & hosting
Private Model HostingAzure OpenAIAWS BedrockOpen Weight ModelsPython / PyTorch
Engineering & cloud
React & TypeScriptNode.jsiOS & AndroidAWSPostgreSQLKubernetesData pipelines
Interoperability
HL7FHIRHIE connectionsCPT / ICD-10 / LOINC / SNOMEDNABIDHNPHIES
Privacy & access control
Role-based access, audit trails and data segmentation built into every system handling patient or operational data.
Interoperability & governance
Integrations built against recognized healthcare data standards, with data-sharing terms and governance defined before a record moves.
Reliability & observability
Monitoring, logging and incident response built in from day one, not bolted on after a system goes down.
Privacy, security and auditability by design. We build to the requirements of each market we work in and can deploy in-region where data residency rules apply. Formal certifications (e.g. HIPAA, SOC 2, HITRUST) are scoped per engagement.
Solutions
Our Healthcare Technology Solutions
Workflow agents for intake, scheduling and documentation, plus OCR and extraction that turn records into structured data. Every automation sits inside your existing review and approval steps.
Workflow AgentsDocument AINatural-Language DataHuman Review
Web and mobile applications for patients and providers, custom platforms for clinics, hospitals and digital health products, and the APIs and backends underneath them.
Web & MobileCustom PlatformsAPIs & BackendModernization
HL7, FHIR and HIE connections, EMR/EHR and laboratory integration, claims and RCM links, and ingestion of data from third-party devices and IoT.
HL7 / FHIREMR & LISClaims & RCMDevices & IoT
Operational and clinical dashboards, pipelines that join data from disparate systems, reporting for administrators and care teams, and data models ready for analytics and AI.
DashboardsData PipelinesReportingData Modeling
Cloud architecture and migration, environment provisioning and DevOps, and monitoring, logging and reliability engineering that scale with your patient volumes.
Cloud MigrationDevOpsMonitoringScalability
Patient portals and self service tools, provider scheduling and workflow apps, and telehealth interfaces designed for clinical and non-clinical users alike.
Patient PortalsProvider AppsTelehealthInclusive Design
FAQ
Questions healthcare teams ask us
The things that come up on almost every first call.
Where is our patient data processed when you use AI?
Wherever your regulations require. We can run models in private cloud environments or in-region, and we design every AI feature so patient data never leaves the boundary agreed in your engagement.
Do you use our patient data to train AI models?
No. Your data is used only to run your system. We don't use client data to train shared or third-party models.
How do you make sure the AI is accurate and safe?
Every AI feature is tested against real-world scenarios before go-live, runs with human review for clinical decisions, logs what it did and why, and is monitored after launch.
Does your AI work in Arabic?
Yes. Our assistants and document AI are built for Arabic and English, including mixed-language conversations common in Gulf healthcare settings.
What does a first AI project look like?
Usually a focused pilot on one workflow, such as appointment queries or claims pre-checks, with success metrics agreed up front. If it hits them, we scale it.
What kinds of healthcare organizations do you work with?
Hospital systems, specialty clinics, EMR/EHR platform companies, revenue-cycle and billing operations, and digital health products — across Saudi Arabia, the UAE and the United States.
Do you build HIPAA-compliant software?
We design every system for privacy, access control, auditability and data segmentation from day one. We don't claim regulatory certifications such as HIPAA, SOC 2 or HITRUST unless they're contractually in scope and verified for your specific engagement.
Which EMR/EHR and healthcare data standards do you integrate with?
We build against HL7, FHIR, CPT, ICD-10, LOINC, SNOMED, NABIDH and HIE connections, and we've integrated directly with EMR/EHR, laboratory and RCM systems.
Can you add AI to a system we already run, rather than rebuilding it?
Yes. Most of our AI work — virtual assistants, triage, scheduling, predictive analytics, workflow automation — is layered onto systems our clients already run, not built as a replacement.
How long does a typical engagement take?
It depends on scope. A single module can ship in a few months; a multi-system platform, like a hospital information system or a full EMR suite, is typically phased over a longer roadmap. We size it after a discovery call.
Do you support the system after launch?
Yes. We stay on for monitoring, reliability engineering and ongoing feature work rather than handing off and disappearing after go-live.
Can you work alongside our in-house engineering team?
Yes — we regularly work inside a client's existing review, approval and deployment processes rather than replacing their team or workflows.
Ready to Build?
Ready to put AI to work
inside your hospital?
Start with a focused pilot on one workflow. We'll map your systems, agree the metrics and show value before you scale.